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    • Yes! The first is NEVER GIVE UP. There’s a phrase from Dwayne “The Rock” Johnson, and one of the Oprah Life classes, he said “Have faith that on the other side of your pain is something good.” And that’s gotten me through so many challenges.

      The challenges of growing a startup is you can do your best to predict the highs and lows, but you never know. One year we were supposed to get 1,000 blankets ordered through one of the countries we serve, and it never came in. What ended up happening, though, was the year we grew from warming babies in 3 hospitals in 3 countries to 9 hospitals in 8 countries, so within that year, we had more than double levels of expanding. And that was game-changing, it allowed us to start working with UCSF as well as Doctors Without Borders.

      So that year, I remember hoping we were going to make it, talking to the team and letting them know that cash would be tight, and we’d have to do a lot of work on the business development side, and then we ended up becoming a better company for it. So that was the year we expanded, we got the $50K grant from the US FDA, and it was a good year. 

      And collaboration! Whenever possible. It doesn’t do anyone any good if you’re the only person holding onto the ideas. Sometimes the ideas never leave that place in our head. But sometimes when you start sharing them with people, you’ll be surprised at how ideas can take root, grow and blossom, simply by sharing them with someone. If you have similar values, that’s how you get the opportunity to grow. There’s a TED talk I give about this. That’s how you grow teams of not 5-10 people but 7 billion people. That’s how you think globally to problem solve, is having that mindset. 

    • The best way to stay up-to-date is to follow @Warmilu on Instagram, and also to sign up on our website for updates on our mailing list, and to go to our website to see the latest things we’re working on.

      And if someone has an idea - some of our best ideas come from the public! So you can reach out directly to our team, and if the idea makes it to my desk, you can just email us at info@warmilu.com. We’re all about reaching out to people and partners, because we can’t warm 1 million babies alone! We’re totally available by email. 

    • ATA Carnet is the program that I was talking about to @Victoria to hand-carry or ship goods duty-free and tax-free into other countries. See, we realized how critical this was when the guy in front of us was charged $200 per pair of shoes found in almost brand new packaging the first time I passed through the Customs Clearance traveling to Nairobi, Kenya...and he had 10 pairs of shoes! We almost got charged that amount, but thankfully our team was able to explain our infant warming incubator blankets were being used as a humanitarian aid donation. From then on out, we always apply for a Carnet.

      Carnet or ATA Carnet (pronounced kar-nay) is an international customs and temporary export-import document. It is used to clear customs in 87 countries and territories without paying duties and import taxes on merchandise that will be re-exported within 12 months*.  Carnets are also known as Merchandise Passports or Passports for Goods. Carnets facilitate temporary imports into foreign countries and re-importation into the U.S. By presenting an ATA Carnet document to foreign customs, you pass duty free and import tax free into a carnet country for up to one year. ATA Carnets also serve as the U.S. Certificate of Registration of goods (CBP 4455) upon re-importation.

      What Merchandise is Covered by Carnets?

      Most merchandise can be listed on a Carnet. Virtually all types of goods and equipment can be transported under the ATA Carnet:

      - Commercial Samples

      - Professional Equipment (Tools of the Trade)

      - Goods for Fairs & Exhibitions (limited to 6 months)

      See the complete list of Merchandise categories covered by Carnet here.

      What Merchandise is NOT Covered by Carnets?

      Consumable items such as agricultural products (food, seeds, fertilizer, pesticides), explosives, disposables and postal traffic cannot travel under an ATA Carnet.

      What Countries Accept/Use Carnets?

      There are 87 countries and territories that accept carnets. See a complete list of Carnet countries here.

      How Long is a Carnet Valid for?

      A carnet is valid for up to 1 year from its issue date except for Exhibitions and Fairs which is valid for 6 months from date of issue.* Known exceptions to these validity periods are:

      -Korea

      -Malaysia

      -Mexico

      -Singapore

      A U.S. or foreign customs official always has the right to limit the validity period on a carnet upon inspection although to do so is highly unusual.

      The carnet can be used multiple times and in multiple countries during the period of validity. Split shipments are allowed however items cannot be added to the General List once the carnet is issued.

      *Note that China only belongs to the Exhibitions & Fairs convention and therefore all carnets into China are limited to 6 months.

      Can a Carnet be Extended?

      Technically, a carnet cannot be extended beyond the validity period. However, in some instances foreign customs may allow a replacement carnet to be issued to extend the time the goods are in the carnet country. In all cases, the replacement carnet must be applied for prior to the expiration of the original carnet.

      How Can I Obtain a Carnet?

      A carnet can be issued and delivered to an applicant within 1 day, if the application is complete and approved by 4 p.m. Central time. Same day service is available for an additional charge. Obtaining a carnet takes 4, simple steps:

      Gather information listed on the application checklist.Register for an online account.Log in to complete and submit the online carnet and bond application.While logged in, provide payment method and method of overnight delivery

      Sources:

      https://www.atacarnet.com/what-carnet