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    • So I had a horrible experience with a rented RV this Fall. There were so many things wrong with it—and at the end of the rental period, I stupidly tried to force a broken valve and made it worse. Ugh. When I returned the RV, I confessed my error and agreed to pay for the repair of that item, which turned out to be like $250 instead of $28. Gah.

      The owner had a hard time getting the rental platform to deal with the issue, so my $1000 deposit sat in limbo for a long time. Long enough, that I was grateful to get $750 finally released instead of being mad about the $250 repair bill in the end!

      After I was clear of it financially, I sat down and documented all the problems with the RV. Then I posted that list in my review. Even though the owner had told me *after my trip* that he was going to try to unload the unit as soon as he could and get out of the RV renting business, which was a nightmare for him, I wasn’t vindictive and there was nothing personal in the review—it was just factual so that people after me would know what to expect. I posted that review sometime in October and that was that.

      This afternoon, I got a text from the owner asking me to please remove the review because it is discouraging other renters. He says I have resolved my issue, so there’s no reason for me to leave the negative review up on his unit anymore.

      What would you do?

    • So I had a horrible experience with a rented RV this Fall. There were so many things wrong with it—and at the end of the rental period,

      I wasn’t vindictive and there was nothing personal in the review—it was just factual so that people after me would know what to expect.

      I have great respect for people who are outstanding at whatever they do. Whether it’s someone who gives me a great haircut and great conversation, or the Apple Genius who got my old phone that hadn’t been backed up in six weeks to successfully transfer to my new phone, I appreciate professional excellence. In the low unemployment rate era of the past few years, I’ve dealt with subpar service with retail and restaurants at least once a month. But I rarely complain because I don’t want to get someone fired because they were poorly trained or supervised. Plus the person will probably have left by my next visit.

      With businesses themselves, however, I don’t put up with poor quality products or repairs. It’s clear from your description that the owner was negligent in servicing the RV before you picked it up, ie “there were many things wrong with it” besides the broken valve. So basically he cheated you out of your hard-earned money. He therefore deserves to lose as much business as possible from your factual review.

    • I would leave it. If he really fixed the issues it might make sense for him to reply to your review with both an apology and an indication of what he fixed and how. That shows respect for your review plus provides information to potential renters.

      You did nothing wrong!

    • I agree with this. I actually like to see a business get an honest critique and then address it. It shows responsiveness and gives me more confidence that the reviews are actually accurate.

    • I once left a 3 star review for a product I bought online. The seller attempted to bribe me to change my review to 5 stars. Needless to say, I ignored the message and kept my rating.

      If you felt wronged by a seller or service provider, or if you think a product isn't as good as it should be, let others know. Save them from suffering the same fate you did.

    • Good feedback, everyone. Thank you!

      I am quite sure this guy has not made all the repairs, since some of the issues were huge. For instance, the slide-out actually rolled out and settled at a precarious angle because (I found out later) a previous renter’s kids jumped on the bed til they cracked the wall braces that masquerade as nightstands. Another renter apparently took the RV off-road (a no-no, duh) and got it stuck, damaging the undercarriage (that’s where the valve was) and then called the owner who had to get a tow service to go retrieve the damaged unit.

      Some of the stories the owner told me after I returned the RV were mind-boggling, so I kind of felt sorry for the guy.

      But you’re right. Withdrawing the review is not the best way to respond. Others deserve to know that information, and then they can negotiate their own fair deal with the guy based on what’s true and not some marketing hype.

      (PS Don’t rent out your RV if you want to keep any illusions that people are basically good humans.) 🥴

    • I once left a 2-star review on Ray Dahlio’s book at Amazon, and then someone piled on that given my purchase date of a few days ago I didn’t even have time to read it, yada. It was exhausting to try and defend my review and I hate to say it but I haven’t gotten up the energy to give another negative review there, not that I have many.

      The other day I was in a Lyft and tried to give a 4-star review. Usually I give 5-star reviews because I’m nice and usually the drivers are great. Lyft really presses you to justify your review if it’s not 5 star. Much easier to 5 star and done.

    • I negotiated a car deal over the weekend. At the end, the saleswoman’s SUPERVISOR came out to congratulate me on my purchase (OK, that’s just weird in itself), and ask me if I would give her a five-star review. I said “Yes! Absolutely!” (I had actually asked for her because she was phenomenal when I bought a different car three years ago—I was sooo happy she was still working at the same dealership!) He just smiled at my enthusiasm and then said, “You will get a survey in your email in a few days asking you to rate her service. I just need to tell you that anything below five stars is considered a bad mark, so don’t get ‘helpful’ or anything on that survey. You call me directly if you have any problems and we’ll work things out. Just rate her five stars all the way down the survey questions and then we won’t get any hassle. Thanks!”


    • Yeah. There’s all kinds of gamesmanship with app reviews too that I don’t completely understand. “Enjoying Uber? Rate our app.” I dunno under what circumstances that dialog comes up.

      There is a whole school of marketing for books, TV commercials, Cybertrucks, Apple products, etc., that the only real problem in life is to be ignored. Polarizing products that get both 1 & 5-star reviews sell best, whereas 4-star products get ignored.

    • @lidja this is so crazy. Wow. I am thinking about all of the time you spent documenting the issues and even trying to repair their faulty equipment, only to have that cost you. Your emotive "Gah" about sums it up! Seems as though this owner got into the wrong business in the first place!

    • If a business gives you poor service, you are actually doing a service to other people by leaving a poor review. For two reasons. #1. You are preventing people from having a bad experience by seeking out better service. #2. You force the business that gave you poor service to raise their game and improve their quality. Asking you to take down your honest review is a violation of your first amendment rights and also a sign that they don't really want to improve their service. You should leave it up. No question.

    • Oh ... I though you meant how do I handle bad reviews of my work - like on You Tube etc.

      The answer to that is: I delete them immediately and summarily ban the writer without correspondence. It makes my day.

      Things are going to be a lot different when I'm in charge.