Haha! So I happen to know a little bit about this. At one point, I think it’s still the case, adding a show to your list makes NO difference. I’ll tell you why: what Netflix figured out was that when people added shows to their list, they’re being overly optimistic on what they’re gonna watch. People add documentaries and things, stuff that if we were to use that data in the recommendations, you’re LESS likely to like the recommendations. So Netflix, similar to Spotify, uses your behavior. At its core, what they do is, based on what you watch and in what order and how often you’re watching something and not finishing it and the whole idea of your behavior, it can group you into another category of people who are like you who’ve watched nearly the same movies, and what are other movies those people have binged, or that have made Netlfix more successful. There’s a cost component to the recommendations: Netlfix makes money off of every view, so they are more likely to recommend a Netflix original, versus a licensed show. They must make a trade off: what is the best show you are most likely to finish that will make Netflix the most money based on your behavior and people who have similar movie taste as you, their behavior as well.
There’s always a cost-price component when you deliver a marketplace. As you get more and more into the world of algorithms and data, there's a lot of fascination for me in how you make a decision.
If you give people what they SAY they want, they’ll be really mad at you. So you have to give them what they ACTUALLY want, that they didn’t communicate.
It’s the same as in data: everyone says “Oh, promos will help! Best prices will get sales!” And that’s sometimes. It depends on your business, your customer’s behavior that you want to change. The idea of best practice, or average, means sometimes it works, and sometimes it doesn’t. So you should figure it out for your business before, and then ask based on what drives that for your business. For Narrator.ai, that’s our bread and butter. There’s a reason why every analyses is run on your data. If you have a call center, and somebody calls you, should you pick up the phone? Or send them to voicemail? It seems obvious, but more often than not, the answer is surprising. It might be the case that calling increases conversion, but answering a phone call doesn’t matter, because the act of calling is showing interest. And whether you pick up and sign them up, or if they go online and sign themselves up, that might not affect it at all. There’s a lot of nuance. Your intuition is good, but we make decisions based on your past behavior.