Cake
  • Log In
  • Sign Up
    • Since I'm guessing there are a few photographers who also use it on here this is a big heads up: out of the blue they instituted e-mail approvals needed for gallery downloads. Luckily I saw the ones sent to me within minutes but since this was for a secondary client (the performers, I was hired by the venue) and needed the images ASAP if those approval e-mails got buried it could have been a hit to my reputation.

      They're saying this is for a security issue but are being vague as to what was. Which is bad enough but not knowing about having to approve downloads is a HUGE deal so keep on top of your e-mails for now at least.

    • Hmmm, thanks for the heads-up. I didn't see this mentioned on their forum or blog or help page. Did you email help to get more info on it?

    • Yup: "This is related to the bug affecting guest gallery download requests in unlisted galleries. Out of an abundance of caution, we’re testing a new flow and currently when a guest requests a gallery download from an unlisted gallery everything will look normal for them, and we’ll ask you to approve or deny the download request.

      The only way around the approval is making the gallery public. There's no way, as of right now to turn that off.

      If you have any questions or problems, please let us know."

      Edit: I then asked about sending out a message so users know about this and I hope the support person bumped that up but they never directly responded to it.
      "We're actually still digging and trying to come up with something easier for you, while still keeping your unlisted galleries protected."

    • Hmmm, thanks for letting me know about this. I still get a lot of questions about SmugMug after working there for so many years.

    You've been invited!