Wow, cvdavis, what an article. The families of the victims were using words like we use in the U.S.: "Broken justice system."
In hopes of Canadians having something to teach us about incarceration, especially since we have the highest incarceration rate in the world, I asked Google about your system and turned up stories like this:
The impression I get is conservative governments in Canada question whether prisoner reform works well enough to justify the cost.
I was involved in a wonderful rehab program here in the states called Defy Ventures that I loved, and they could point to some great success stories, some of which I knew. It was very interesting to me because I was once in a juvenile detention center here in the U.S. and through the help of some wonderfully kind and patient people, I got back to a law-abiding life.