The current issue of the Harvard Business Review has a fascinating article on Abraham Lincoln’s leadership. One of Lincoln’s most profound recommendations was on the misuse of emails.
Control angry impulses. When infuriated by a colleague, Lincoln would fling off what he called a “hot” letter, releasing all his pent wrath. He would then put the letter aside until he had cooled down and could attend to the matter with a clearer eye. When his papers were opened at the beginning of the 20th century, historians discovered a raft of such letters, with Lincoln’s notation underneath; “never sent and never signed.”