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    • The current issue of the Harvard Business Review has a fascinating article on Abraham Lincoln’s leadership. One of Lincoln’s most profound recommendations was on the misuse of emails.

      Control angry impulses. When infuriated by a colleague, Lincoln would fling off what he called a “hot” letter, releasing all his pent wrath. He would then put the letter aside until he had cooled down and could attend to the matter with a clearer eye. When his papers were opened at the beginning of the 20th century, historians discovered a raft of such letters, with Lincoln’s notation underneath; “never sent and never signed.”

    • The beauty of the written page is that you cannot send it with the push of a button, nor can you sign it without a deliberate effort.

      Email, however, you can create and send without thought. Much to ones chagrin at times....

      One could type up the email without sending it of course. But that's like throwing a loaded, cocked revolver in a desk drawer and hoping it won't accidentally go off. Like my wife always reminds me, hope is not a method.

    • If you are the recipient of one of those angry letters, how do you forgive and forget? My wife tells me I'm bad at it. It's not that I get mad, it's just that I never feel the same about the relationship. I remember it forever, even though I don't want to. 😢

    • If you are the recipient of one of those angry letters, how do you forgive and forget?

      It depends. Ideally, my reaction is not to respond by email but instead to have a closed door meeting with the sender the same day. Maybe I made an honest mistake that caused them pain and they’re lashing out like a wounded animal. Maybe they’re immature and I can forgive them but I now need to avoid them to preserve my sanity. Or maybe they’re a horrible person who’s just revealed their true character.